Privacy Policy

Emerald Labs respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or place an order.

Emerald Labs is the data controller for personal information processed for the purposes described in this Privacy Policy.

When you use our website, we may collect:

1. Name
2. Email address
3. Phone number, where provided
4. Billing information
5. Shipping address
6. Order history
7. IP address
8. Device and browser information
9. Website usage data

Online payment is not currently enabled on the website. Orders are submitted as order requests and payment is arranged separately.

The website does not collect or store customers' full card details.

We may use your information to:

1. Process order requests and arrange payment
2. Arrange shipping and delivery
3. Provide customer support
4. Send order confirmations and important service updates
5. Operate and improve the website
6. Prevent fraud and unauthorised activity
7. Comply with legal, accounting and regulatory obligations

We do not sell, rent or trade your personal information to third parties.

Under applicable data protection law, Emerald Labs processes personal information only where there is a lawful basis for doing so.

Depending on the circumstances, we may process personal information:

1. Where it is necessary to enter into or perform a contract with you, including processing and fulfilling an order.
2. Where processing is necessary to comply with a legal obligation.
3. Where processing is necessary for our legitimate interests, such as maintaining website security, preventing fraud, responding to enquiries and improving our services, provided those interests do not override your rights and freedoms.
4. Where you have provided consent, where consent is required by law.

Where processing is based on consent, you may withdraw that consent at any time.

Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

When you place an order, we use your contact and delivery information to process, fulfil and deliver your purchase.

This may include communication regarding:

1. Order confirmations
2. Shipping updates
3. Delivery issues
4. Customer support enquiries

Providing the information required at checkout is necessary for us to process and fulfil an order.

If required information is not provided, we may be unable to complete the order.

Customers are responsible for ensuring all order details are accurate at checkout.

Online payment is not currently enabled on the website.

Orders are currently submitted as order requests and payment is arranged separately.

The website does not collect or store customers' full card details.

We may share personal information only where reasonably necessary for the purposes described in this Privacy Policy.

Recipients may include service providers involved in operating our website and fulfilling orders, such as:

1. Website and hosting providers
2. Delivery and postal providers
3. Technical and security service providers
4. Professional advisers or public authorities where disclosure is required by law

Service providers are provided only with the information reasonably necessary to perform the relevant service.

We do not sell personal information.

Some service providers used to operate the website may process information outside Ireland or the European Economic Area.

Where personal information is transferred internationally, Emerald Labs will rely on an appropriate legal mechanism or safeguard required under applicable data protection law.

Our website may use cookies and similar technologies required for essential website functions, such as maintaining website security, remembering shopping-cart contents or enabling checkout.

Strictly necessary cookies may be used without consent where permitted by law.

Where the website uses non-essential cookies or tracking technologies, including analytics, advertising or conversion-tracking technologies, they will only be activated where the required consent has been provided.

Visitors can withdraw or change their cookie preferences where applicable.

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, disclosure or alteration.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including where necessary to:

1. Fulfil and maintain records of orders
2. Provide customer support
3. Meet legal, tax, accounting and regulatory obligations
4. Resolve disputes and establish, exercise or defend legal claims

Different categories of information may be retained for different periods depending on the purpose for which they are processed and any applicable legal requirements.

When personal information is no longer required, it will be securely deleted or anonymised.

Subject to applicable data protection law, you may have the right to:

1. Request access to your personal information
2. Request correction of inaccurate or incomplete information
3. Request deletion of your personal information
4. Request restriction of certain processing
5. Object to certain processing
6. Request data portability where applicable
7. Withdraw consent where processing relies on consent

These rights may be subject to conditions or exemptions under applicable law.

Requests may be submitted to:

You also have the right to lodge a complaint with the Irish Data Protection Commission if you believe your personal information has been processed in breach of applicable data protection law.

Our website may contain links to third-party websites or services.

Emerald Labs is not responsible for the privacy practices, content or policies of independent third-party services.

Users should review the privacy notices of those services separately.

We may update this Privacy Policy from time to time.

Any changes will be published on this page.

Where appropriate, we may also provide additional notice of material changes.

If you have any questions regarding this Privacy Policy, wish to exercise a data protection right, or have questions about how your personal information is handled, please contact:

Emerald Labs