Support
Frequently asked questions
Everything you need to know about ordering, delivery and support from Emerald Labs.
Where do you dispatch from?
All orders are packed and dispatched from Ireland.
Where do you deliver?
We currently deliver throughout Ireland, Northern Ireland and the United Kingdom.
When will my order be dispatched?
Orders placed before 4pm on working days are dispatched the same day. Orders placed after this time, at weekends or on Irish public holidays are dispatched on the next working day.
How long does delivery take?
Ireland and Northern Ireland: 1–2 working days. United Kingdom: 2–3 working days.
What are your delivery charges?
Ireland and Northern Ireland: €3.99. United Kingdom: €10. Free delivery is available on selected products.
Is the packaging discreet?
Yes. Orders are packed securely in plain, discreet outer packaging.
What products do you stock?
Our menu includes research vials, research pens, nasal products and supporting supplies. Current availability and pricing are shown on the Shop page.
Product Preparation and Dispatch
All our vials are supplied in lyophilised (freeze-dried) form, which helps maintain stability during storage and transit. Pens are prepared to order and are not stored pre-filled for extended periods. Each pen is freshly prepared once an order is placed.
What are Emerald Labs products intended for?
Products supplied by Emerald Labs are sold for research purposes only and are not intended for human or veterinary consumption.
What if there is a problem with my order?
If your order arrives damaged, incorrect or incomplete, contact us on WhatsApp within 48 hours of delivery and we’ll help resolve it.
How can I contact Emerald Labs?
Message our team directly on WhatsApp if you have a question before or after ordering.